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Privacy Policy

PROTECTING YOUR PRIVACY ​

AFS Aviation is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct that information.

PERSONAL INFORMATION THAT WE COLLECT 

The types of personal information we may collect and hold about you include, but are not limited to:

  • Name

  • Gender

  • Date of birth

  • Address

  • Phone number and other contact details

  • Information from enquiries you make

  • Credit card and payment information

  • Communications between you and us

  • Any other information that may identify you

SENSITIVE INFORMATION

Sensitive information includes information about an individual’s:

  • Racial or ethnic origin

  • Religious beliefs

  • Political opinions or affiliations

  • Health information

  • Dietary requirements

We only collect sensitive information where it is reasonably necessary for the provision of our services and where required or permitted by law.

 HOW WE COLLECT PERSONAL INFORMATION​

We collect personal information in a variety of ways, including when you:

  • Communicate with us in person, by phone, email or online

  • Access or use our website or social media platforms

  • Make an enquiry or booking

  • Engage our services

Where reasonable and practicable, we will collect personal information directly from you.

HOW WE HOLD PERSONAL INFORMATION

Personal information is stored in both electronic and hard copy form. We may also use cloud-based storage solutions, and in some cases the servers may be located outside Australia.

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. However, we cannot guarantee the security of information transmitted over the internet and are not liable for unauthorised access beyond our reasonable control.

USE OF YOUR PERSONAL INFORMATION​​

We collect personal information for purposes including:

  • Providing our services

  • Managing bookings and enquiries

  • Communicating with you

  • Processing payments

  • Improving our services

  • Informing you about services or opportunities that may be of interest

CREDIT INFORMATION AND CREDIT CARD DETAILS​

If you pay for our services using a credit card, we will collect the relevant payment information for processing purposes. We take reasonable steps to ensure payment information is handled securely.

ACCESS TO YOUR PERSONAL INFORMATION​​​​

You may request access to personal information we hold about you and request correction if you believe it is inaccurate, out of date or incomplete.

Requests for access or correction can be made by contacting us using the details below. We will respond within a reasonable time and in accordance with the Privacy Act.

POLICY CHANGES

This Privacy Policy may be updated from time to time. Any changes will be published on this website. 

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